How long will it take for my order to be delivered using standard delivery?
Standard delivery is within 5 working days.
How much does standard delivery cost?
Standard delivery costs £7.00 (regional and heavy item surcharges apply and will be calculated at checkout. Each heavy item incurs a £5 charge).
What is Express Delivery?
We offer an Express Delivery service within 1-3 working days, we will arrange this service for you at a cost of £14.00 (regional and heavy item surcharges apply)
My order is incorrect. What should I do?
In the unlikely event of this happening, please contact us within 48 hours of you receiving your delivery on 020 7381 8334, via the website contact us page or by email at email@example.com quoting your order number and we will endeavour to help you.
My products were damaged in transit. What should I do?
All products are carefully wrapped and packed in plain packaging before being dispatched. If you do find that you have damaged goods when you receive your order please contact us within 7 days on 020 7381 8334, via the contact us page or by email at firstname.lastname@example.org quoting your order number and we will endeavour to help you.
I am not happy with my purchase. What should I do?
We want you to be happy with our products and service. If you have bought something from us and are not entirely satisfied you can return it to us via post (you must cover the cost of returning the item via recorded delivery) or bring the item(s) into our shop in Fulham within 14 days of purchase. Subject to the item being unused, packaged and in the same new condition we supplied it to you in, we will issue you with a refund for the full purchase price. We also request that you have your receipt with you when you return the item to us.
We are pleased to offer free delivery on all items purchased online at or above the cost of £65. Please note this free delivery is offered to customers based in England ONLY. 'Heavy items' are still chargable at a £5 per item rate.
Confirmation and dispatch details will be sent to you once the payment transaction is complete and the order has been accepted.
Free delivery items will be sent with the same terms as standard delivery.